Remote Hospitality Customer Support Agent

Placements24; Windsor Park (TN); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Flexible remote work schedule

Comprehensive health and wellness

Paid time off

Job summary

Placements24 is seeking a Remote Hospitality Customer Support Agent to deliver outstanding service to guests from home. You will be the first contact for inquiries, manage bookings, and resolve issues across channels while supporting East London operations.

The ideal candidate is passionate about hospitality with strong digital communication skills and the ability to work independently in a remote environment with reliable internet access.

Qualifications

• Proven experience in customer support in hospitality or travel (or similar).
• Excellent verbal and written English communication skills.
• Proficiency with customer support software and online tools.
• Strong problem-solving and patient, customer-focused attitude.

Responsibilities

• Handle guest inquiries, concerns, and requests via phone, email, and chat in a professional manner.
• Assist guests with booking modifications, cancellations, and general information.
• Troubleshoot and resolve guest issues effectively, ensuring a positive outcome.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate issues as needed.

Skills

Customer support

English communication

Remote work

Problem solving

Job description

About the Role

Our client is seeking an empathetic and efficient Remote Hospitality Customer Support Agent to provide outstanding service to their guests from the comfort of their own home. You will be the first point of contact for guests, addressing inquiries, managing bookings, and resolving issues across various communication channels. This role is critical in maintaining guest satisfaction and reinforcing the brand's commitment to exceptional service, remotely supporting operations connected to East London . Ideal candidates are passionate about hospitality and possess strong digital communication skills.

Key Responsibilities

• Handle guest inquiries, concerns, and requests via phone, email, and chat in a professional manner.
• Assist guests with booking modifications, cancellations, and general information.
• Troubleshoot and resolve guest issues effectively, ensuring a positive outcome.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escal

Requirements

• Proven experience in customer support, preferably in the hospitality or travel industry.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer support software and online communication tools.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work independently in a remote environment with a reliable internet connection.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible remote work schedule.
• Comprehensive health and wellness benefits.
• Paid time off and opportunities for professional growth.
• Be part of a globally recognized brand delivering exceptional guest experiences from anywhere, supporting the vision from East London .