Guest Services

Liberty Pointe Rehabilitation and Healthcare Center; Doylestown (Bucks County); Hybrid; USD 19.000 - 25.000; Teilzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401K match

Tuition Reimbursement

SOFI Wellness

Generous PTO

Zusammenfassung

Liberty Pointe Rehabilitation and Healthcare Center in Doylestown, PA is seeking a part-time Guest Services representative for every other weekend. The role focuses on delivering a welcoming guest experience from admission to discharge, coordinating with patients, families and staff.

Responsibilities include Ambassador Rounds, preparing rooms, assisting with admissions, tours, paperwork, and acting as a liaison between departments.

Qualifikationen

• Excellent customer service skills.
• Able to engage with patients, residents, families and staff.
• Strong communication and multitasking abilities.

Aufgaben

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand role of staff members to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Possess computer skills needed to accomplish tasks.
• Support admissions and activities with tours, paperwork and engagement.

Kenntnisse

Customer service

Communication

Multitasking

Jobbeschreibung

Liberty Pointe Rehabilitation & Nursing Center in beautiful Doylestown, PA is hiring a Part Time Guest Services position. This is an Every Other Weekend part time role.

JOB OVERVIEW:The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided
Position reports to Admissions Director

We are offering the following benefits:

• Competitive hourly rate
• Medical, Dental, Vision benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness
• Generous PTO Policy