Guest Services

Prestige; Richboro (PA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

AFLAC

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Richboro Rehabilitation & Nursing Center is seeking a friendly Guest Services team member to welcome patients, residents, and families and support admissions through discharge. The role emphasizes outstanding customer service and clear communication.

You will conduct ambassador rounds, assist with tours, manage paperwork, and collaborate with admissions and activities teams. This part-time position offers meaningful hours and benefits like PTO, AFLAC, tuition reimbursement, and EAP.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Ability to engage with patients, residents, families, and staff.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand the role of staff members and their functions in order to properly address needs.
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.

Skills

Exceptional customer service

Strong communication

Interpersonal skills

multitask and prioritize tasks

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Guest Services

Job Title: Guest Services
Job Location: Richboro, Pennsylvania
Company:

At Richboro Rehabilitation & Nursing Center, we are dedicated to providing a warm and welcoming environment for our patients, residents, and families. As a Guest Services team member, you will play a vital role in ensuring that our guests receive exceptional service and support from admission to discharge.

Job Overview

The Guest Services team provides a top-notch guest experience, engaging with patients, residents, families, and staff to help ease the transition into our facility. As a Guest Services team member, you will possess exceptional customer service skills and be able to effectively communicate with a diverse range of individuals.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand the role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor
• Possess appropriate computer skills needed to effectively accomplish required tasks
• Support admissions and activities departments with tours, paperwork, and engagement

About the Role

As a Guest Services team member, you will be responsible for leading our Ambassador Rounds program, ensuring that rooms are ready for admission, and helping educate families about our services and departments. You will serve as a primary contact for patients and families, providing assistance and resolving any concerns they may have. You will also help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories.

Requirements

• Exceptional customer service skills
• Ability to engage with patients, residents, families, and staff
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• High school diploma or equivalent required

Work Schedule

This is a part-time position working 11:30am-8pm, every other weekend plus 1 additional day during the week.

Benefits

Paid Time Off

AFLAC

Tuition Reimbursement

Employee Assistance Program (EAP)