Guest Services

Heritage Pointe Rehabilitation and Nursing Center; Doylestown (Bucks County); On-site; USD 25,000 - 28,000; Part time

Job summary

Heritage Pointe Rehabilitation and Nursing Center in Doylestown, PA is seeking a friendly Guest Services associate to welcome residents and families and set a positive tone for every visit. You will handle phone calls, email, and in-person inquiries with professionalism, perform data entry and records tasks, and maintain HIPAA confidentiality.

This part-time position offers every-other-weekend shifts, a competitive hourly rate of $18-$20, and training to help you grow within a supportive

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to multitask and prioritize tasks effectively.
• Dependable attendance and punctuality.
• Maintain a professional dress code and adhere to uniform policy.

Responsibilities

• Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience
• Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions
• Handle a variety of communication situations, including phone calls, emails, and in-person inquiries
• Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations
• Ensure prompt and effective resolution of resident and family concerns

Skills

Excellent communication

Multitasking

Punctuality

Professional appearance

Education

High school diploma or equivalent

Job description

Guest Services

Location: Doylestown, Pennsylvania

Company Name: Heritage Pointe Rehabilitation and Nursing Center

Shift: Part Time Every Other Weekend

Responsibilities:

• Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience
• Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions
• Handle a variety of communication situations, including phone calls, emails, and in-person inquiries
• Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations
• Ensure prompt and effective resolution of resident and family concerns

Requirements:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Dependable attendance and punctuality
• Ability to maintain a professional dress code and adhere to our uniform policy

Why Join Us:

As a valued member of our team, you will enjoy a competitive hourly rate of $18 - $20 and the opportunity to work in a dynamic and supportive environment. We are committed to providing our employees with the training and resources necessary to excel in their roles and advance their careers.