Guest Services Specialist - Part-Time (Every Other Weekend)

Heritage Pointe Rehabilitation and Nursing Center; Doylestown (Bucks County); On-site; USD 25,000 - 28,000; Part time

Job summary

Heritage Pointe Rehabilitation and Nursing Center in Doylestown, PA is seeking a friendly Guest Services associate to welcome residents and families and set a positive tone for every visit. You will handle phone calls, email, and in-person inquiries with professionalism, perform data entry and records tasks, and maintain HIPAA confidentiality.

This part-time position offers every-other-weekend shifts, a competitive hourly rate of $18-$20, and training to help you grow within a supportive

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to multitask and prioritize tasks effectively.
• Dependable attendance and punctuality.
• Maintain a professional dress code and adhere to uniform policy.

Responsibilities

• Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience
• Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions
• Handle a variety of communication situations, including phone calls, emails, and in-person inquiries
• Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations
• Ensure prompt and effective resolution of resident and family concerns

Skills

Excellent communication

Multitasking

Punctuality

Professional appearance

Education

High school diploma or equivalent

Job description

Heritage Pointe Rehabilitation and Nursing Center in Doylestown, PA is seeking a friendly Guest Services associate to welcome residents and families and set a positive tone for every visit. You will handle phone calls, email, and in-person inquiries with professionalism, perform data entry and records tasks, and maintain HIPAA confidentiality.

This part-time position offers every-other-weekend shifts, a competitive hourly rate of $18-$20, and training to help you grow within a supportive