Guest Service Team Lead: Front End Excellence

Lowes Foods; Chapel Hill (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Job summary

Lowes Foods is seeking a Front End Supervisor to oversee guest checkout experiences and ensure adherence to guest service standards. You will coordinate front end operations, monitor productivity, and collaborate with store leadership to maintain efficient service.

The role involves training cashiers and hosts, handling guest requests, and enforcing policies. Strong communication and leadership are essential, along with the ability to stand for long periods and lift light loads.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise people including training and development.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Ability to lift 25 lbs.

Responsibilities

• Maintain and enforce guest service standards.
• Manage front end flow and monitor productivity.
• Schedule staff to meet service levels.
• Train cashiers and hosts as needed.
• Handle guest requests, refunds, and check approvals.
• Keep front end clean and organized.
• Coach front end hosts for performance.
• Process guest orders and cashier duties.
• Perform other duties as assigned.

Skills

Communication

Team leadership

Training

Job description

Lowes Foods is seeking a Front End Supervisor to oversee guest checkout experiences and ensure adherence to guest service standards. You will coordinate front end operations, monitor productivity, and collaborate with store leadership to maintain efficient service.

The role involves training cashiers and hosts, handling guest requests, and enforcing policies. Strong communication and leadership are essential, along with the ability to stand for long periods and lift light loads.