Guest Service Supervisor — Growth & Store Ops

Global Montello Group Corp; Easton (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k with company match

Tuition reimbursement

Job summary

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, greet guests, and ensure high standards of safety, security, and store operations. The role involves managing cash processes, POS operations, and maintaining clean, in-stock conditions across shifts.

The position requires flexibility in hours and reliable transportation, with a focus on delivering a seamless guest experience in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Flexible hours including days, nights, weekends or holidays.
• Reliable transportation.

Responsibilities

• Supervise employees and ensure staff perform duties as directed by management.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.
• Operate the point of sale and manage cash levels.
• Ensure store housekeeping tasks are completed.
• Support 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Maintain in-stock conditions and replenish products.
• Address guest inquiries and complaints.
• Check in external and internal vendors as needed.

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach employees, greet guests, and ensure high standards of safety, security, and store operations. The role involves managing cash processes, POS operations, and maintaining clean, in-stock conditions across shifts.

The position requires flexibility in hours and reliable transportation, with a focus on delivering a seamless guest experience in a fast-paced retail environment.