Guest Experience Agent - Front Desk & Service Leader

Drury Hotels Company, LLC; Hayti (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Incentives - Quarterly bonus up to $3,

Work-life balance - Flexible schedule,

Career growth - Mentorship and more

Health and well-being - Medical,Dental

Job summary

Drury Inn & Suites in Hayti, Missouri is seeking a Front Desk Team Member to welcome guests, check in/out, and assist with reservations and promotions. The role emphasizes a friendly, efficient, and professional guest experience. You will help with breakfast and Kickback service as needed and represent the Drury culture with integrity and hospitality.

We offer flexible scheduling, hotel discounts, paid time off, opportunities for growth, and a supportive team across 150 hotels nationwide.

Qualifications

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, highly organized communicators and multitaskers.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Job description

Drury Inn & Suites in Hayti, Missouri is seeking a Front Desk Team Member to welcome guests, check in/out, and assist with reservations and promotions. The role emphasizes a friendly, efficient, and professional guest experience. You will help with breakfast and Kickback service as needed and represent the Drury culture with integrity and hospitality.

We offer flexible scheduling, hotel discounts, paid time off, opportunities for growth, and a supportive team across 150 hotels nationwide.