Guest Service Supervisor

Drury Hotels; Town of Texas (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship program

401(k) match

Awards recognition

Job summary

Drury Plaza Hotel is seeking a guest service supervisor to support the front desk team and uphold service standards. You will oversee daily operations, train staff, and ensure policies are followed while delivering friendly, professional guest experiences.

The role emphasizes leadership, accuracy in handling transactions, and ability to adapt to hotel operations. Join a team recognized for excellence and growth opportunities.

Qualifications

• Must communicate clearly in English to guests and team members.
• Thorough knowledge of Drury Hotels' policies and procedures.
• Ability to train, motivate and inspire team members to perform at company expectations.

Responsibilities

• Assist management in supervising front desk / guest service positions.
• Ensure policies and procedures are communicated and followed.
• Provide courteous, efficient service and respond to inquiries and complaints with a +1 Service Attitude.
• Train guest service team members and contribute to a positive work environment.
• Perform duties of guest service agent or night audit as needed.

Skills

Written direction

Oral direction

English communication

Drury policies

Team motivation

Guest service supervision

Money handling

Office equipment

Job description

Property Location:

Drury Plaza Hotel - 400 West Douglas Avenue , Wichita, Kansas 67202

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• _Incentives -_Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance- Flexible scheduling, paid time off, hotel discounts and free room nights

• _Career growth -_Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• _Health and well-being -_Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• _Retirement -_Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.