Guest Service Supervisor

Drury Hotels; Blue Springs, Northern (MO, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

401(k) company-matched

Performance bonuses up to 3200

Job summary

Drury Hotels in Missouri is seeking a front desk and guest service supervisor to support the management team. You will lead front desk staff, uphold Drury policies, train team members, and strive to deliver an exceptional guest experience with a positive service attitude.

The role emphasizes leadership, reliability, and strong guest communication, with travel as needed and opportunities for professional development within a supportive, award-winning company.

Qualifications

• Ability to communicate clearly in English to guests and team members.
• Ability to train, motivate and inspire staff to meet service standards.
• Attention to detail in supervising front desk operations.

Responsibilities

• Supervise front desk / guest service team under general supervision.
• Communicate hotel policies and procedures consistently to staff.
• Provide training and mentorship to guest service team members.
• Ensure an exceptional guest experience through courteous and efficient service.
• Assist with scheduling, money handling, and daily hotel operations.

Job description

Excited to grow your career?

We value our talented team members, and whenever possible strive to help one of you grow professionally before recruiting new talent to our open positions.

Our people make all the difference in our success.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.