Guest Service Supervisor: Elevate Front Desk Leadership

druryhotels; Springfield (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

Company-matched 401(k)

Job summary

Drury Hotels is hiring for a front desk supervisory role at the Drury Inn & Suites in Springfield, MO. The position focuses on leading guest service teams, ensuring smooth operations, and maintaining the brand’s high standards of hospitality.

Under general supervision, you will support management, train team members, and deliver an exceptional guest experience through proactive service and a positive, inclusive work environment. Immediate hire and career growth opportunities available.

Qualifications

• Experience supervising front desk or guest service teams.
• Strong written and verbal English communication.
• Ability to train and motivate team members.

Responsibilities

• Assist management in supervising front desk/guest service staff.
• Ensure policies and procedures are communicated and followed.
• Provide courteous, efficient service and handle inquiries or complaints.
• Support training and develop a positive work environment.

Skills

Guest service leadership

Communication & English proficiency

Training & coaching

Job description

Drury Hotels is hiring for a front desk supervisory role at the Drury Inn & Suites in Springfield, MO. The position focuses on leading guest service teams, ensuring smooth operations, and maintaining the brand’s high standards of hospitality.

Under general supervision, you will support management, train team members, and deliver an exceptional guest experience through proactive service and a positive, inclusive work environment. Immediate hire and career growth opportunities available.