Guest Service Supervisor - Lead & Elevate Guest Experience

Drury Hotels; Town of Texas (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship program

401(k) match

Awards recognition

Job summary

Drury Plaza Hotel is seeking a guest service supervisor to support the front desk team and uphold service standards. You will oversee daily operations, train staff, and ensure policies are followed while delivering friendly, professional guest experiences.

The role emphasizes leadership, accuracy in handling transactions, and ability to adapt to hotel operations. Join a team recognized for excellence and growth opportunities.

Qualifications

• Must communicate clearly in English to guests and team members.
• Thorough knowledge of Drury Hotels' policies and procedures.
• Ability to train, motivate and inspire team members to perform at company expectations.

Responsibilities

• Assist management in supervising front desk / guest service positions.
• Ensure policies and procedures are communicated and followed.
• Provide courteous, efficient service and respond to inquiries and complaints with a +1 Service Attitude.
• Train guest service team members and contribute to a positive work environment.
• Perform duties of guest service agent or night audit as needed.

Skills

Written direction

Oral direction

English communication

Drury policies

Team motivation

Guest service supervision

Money handling

Office equipment

Job description

Drury Plaza Hotel is seeking a guest service supervisor to support the front desk team and uphold service standards. You will oversee daily operations, train staff, and ensure policies are followed while delivering friendly, professional guest experiences.

The role emphasizes leadership, accuracy in handling transactions, and ability to adapt to hotel operations. Join a team recognized for excellence and growth opportunities.