Guest Service Supervisor

Drury Hotels Company, LLC; Springfield, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

401(k) matching

Mentorship and training

Job summary

Drury Hotels in Springfield, MO is seeking a Guest Service Supervisor to assist the management team in supervising the front desk and guest services. You will ensure friendly, efficient service, resolve inquiries, and uphold Drury policies to deliver memorable guest experiences.

The role offers growth opportunities, plus incentives such as a quarterly bonus up to $3,200, hotel discounts, free room nights, and a clear path for career advancement within our 150-hotel system.

Qualifications

• Ability to give and take written and oral direction.
• Clear English communication with guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate and inspire team members.
• Knowledge of marketing and sales programs.
• Ability to handle money and make change.

Responsibilities

• Supervises the front desk/guest service positions.
• Assists with training guest service team members.
• Responds to inquiries and complaints with a +1 Service Attitude.
• Maintains a positive work environment for diverse team and guests.
• Performs duties of guest service agent or night audit as needed.

Skills

Team supervision

Customer service

English communication

Training staff

Money handling

Education

High school diploma or equivalent

Tools

Office machines

Job description

## Guest Service SupervisorApplylocations: 2715 N. Glenstone, Springfield, MO 65803time type: Full timeposted on: Posted Todayjob requisition id: R38760Property Location:Drury Inn & Suites - 2715 N. Glenstone , Springfield, Missouri 65803## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**BASIC FUNCTION & JOB DUTIES:**Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.**GENERAL KNOWLEDGE, SKILL AND ABILITY:**Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.# **Rise. Shine. Work Happy.**## ## Hiring Immediately!### You BelongAt Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.### About UsAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE