Guest Service Supervisor | Lead Front Desk Experience

Drury Hotels; Blue Springs, Northern (MO, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

401(k) company-matched

Performance bonuses up to 3200

Job summary

Drury Hotels in Missouri is seeking a front desk and guest service supervisor to support the management team. You will lead front desk staff, uphold Drury policies, train team members, and strive to deliver an exceptional guest experience with a positive service attitude.

The role emphasizes leadership, reliability, and strong guest communication, with travel as needed and opportunities for professional development within a supportive, award-winning company.

Qualifications

• Ability to communicate clearly in English to guests and team members.
• Ability to train, motivate and inspire staff to meet service standards.
• Attention to detail in supervising front desk operations.

Responsibilities

• Supervise front desk / guest service team under general supervision.
• Communicate hotel policies and procedures consistently to staff.
• Provide training and mentorship to guest service team members.
• Ensure an exceptional guest experience through courteous and efficient service.
• Assist with scheduling, money handling, and daily hotel operations.

Job description

Drury Hotels in Missouri is seeking a front desk and guest service supervisor to support the management team. You will lead front desk staff, uphold Drury policies, train team members, and strive to deliver an exceptional guest experience with a positive service attitude.

The role emphasizes leadership, reliability, and strong guest communication, with travel as needed and opportunities for professional development within a supportive, award-winning company.