Guest Service Supervisor: Lead Front Desk & Guest Experience

Drury Hotels; Arlington (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship and cross-training

Management training

401(k) match

Award-winning workplace

Quarterly bonuses

Job summary

Drury Hotels is seeking a front desk supervisor to assist the management team in supervising front desk and guest service staff. You will ensure policy adherence, motivate teams, and deliver high standards of guest service while supporting training initiatives and operational excellence.

You will foster a positive work environment, respond promptly to inquiries, and uphold the +1 Service Attitude across all guest interactions, contributing to overall guest satisfaction and team performance.

Qualifications

• Ability to give and receive written and oral direction.
• Clear English communication with guests and team members.
• Ability to train, motivate and inspire team members to perform beyond expectations.
• Knowledge of Drury Hotels’ policies and procedures.
• Awareness of marketing and sales programs.

Responsibilities

• Supervise front desk / guest services staff under general supervision.
• Ensure policies and procedures are consistently communicated and followed.
• Train guest service team members and maintain integrity and leadership.
• Provide courteous, efficient, friendly service to guests and applicants.
• Respond promptly to inquiries, requests and complaints with a positive service attitude.

Skills

Leadership

Customer service

Communication

Training

Job description

Drury Hotels is seeking a front desk supervisor to assist the management team in supervising front desk and guest service staff. You will ensure policy adherence, motivate teams, and deliver high standards of guest service while supporting training initiatives and operational excellence.

You will foster a positive work environment, respond promptly to inquiries, and uphold the +1 Service Attitude across all guest interactions, contributing to overall guest satisfaction and team performance.