Guest Service Supervisor: Lead Front Desk & Growth

druryhotels; Fairview Heights (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Leadership development and mentorship

Company-matched 401(k)

Newsweeks recognition

Job summary

Drury Hotels in Fairview Heights, IL is hiring a Front Desk Supervisor to support the management team and oversee guest service staff.

You will ensure policy adherence, train team members, handle inquiries with a +1 Service attitude, and aim for an exceptional guest experience. Strong English communication and leadership skills are essential.

The role may involve some travel; compensation includes an hourly wage with opportunities for discretionary bonuses and benefits.

Qualifications

• Requires ability to train, motivate and inspire team members.
• Requires clear English communication to relate to guests and staff.

Responsibilities

• Supervise front desk/guest service positions.
• Ensure policies and procedures are followed; maintain high service standards.
• Provide training and support to guest service team members.
• Respond to inquiries and complaints with a +1 Service attitude.

Skills

English communication

Leadership

Job description

Drury Hotels in Fairview Heights, IL is hiring a Front Desk Supervisor to support the management team and oversee guest service staff.

You will ensure policy adherence, train team members, handle inquiries with a +1 Service attitude, and aim for an exceptional guest experience. Strong English communication and leadership skills are essential.

The role may involve some travel; compensation includes an hourly wage with opportunities for discretionary bonuses and benefits.