Front Desk Agent – Guest Experience & Growth Opportunities

Drury Hotels Company, LLC; Fairview Heights (IL); On-site; USD 46,918,000 - 68,822,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Health benefits

Company 401(k)

Career growth programs

+1 Service bonus

Job summary

Drury Inn & Suites is hiring at our Fairview Heights location. You will be the friendly face greeting guests, checking them in/out, and supporting breakfast and Kickback service.

The role emphasizes hospitality, integrity, and a +1 Service attitude, with emphasis on guest satisfaction across diverse teams. We offer incentives including quarterly bonuses up to $3,200, flexible scheduling, hotel discounts, free room nights, and a comprehensive benefits package.

Qualifications

• Front desk responsibilities include guest check-in/out, promoting programs, maintaining guest records, and cash handling.
• Must speak and understand English; ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the friendly face of the hotel for guests arriving and departing.
• Assist with breakfast and Kickback service, including set up and clean-up.
• Promote Drury programs and maintain guest records with accuracy.
• Deliver courteous, professional service and resolve guest issues promptly.

Skills

Customer service

Cash handling

Attention to detail

English proficiency

Job description

Drury Inn & Suites is hiring at our Fairview Heights location. You will be the friendly face greeting guests, checking them in/out, and supporting breakfast and Kickback service.

The role emphasizes hospitality, integrity, and a +1 Service attitude, with emphasis on guest satisfaction across diverse teams. We offer incentives including quarterly bonuses up to $3,200, flexible scheduling, hotel discounts, free room nights, and a comprehensive benefits package.