Front Desk Team Leader

Drury Hotels Company, LLC; Springfield (MO); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career growth & mentorship

Health benefits

401(k)

Job summary

Drury Hotels is seeking a front desk/guest service team member for our Springfield, MO property. You will assist in supervising the front desk, ensuring policy adherence, and delivering outstanding guest experiences.

Ideal candidates bring strong customer service, clear English communication, and leadership potential. The role offers growth opportunities, a flexible work environment, and comprehensive health and retirement benefits.

Qualifications

• Front desk or guest service experience preferred.
• Ability to communicate clearly in English with guests and team members.
• Strong customer service mindset and problem solving.
• Comfort with training staff and mentoring teammates.
• Ability to handle money and operate office equipment.

Responsibilities

• Assist management in supervising front desk and guest service staff.
• Ensure Drury Hotels’ policies and procedures are communicated and followed.
• Provide courteous, efficient service to guests and potential guests.
• Assist with training guest service team members.
• Respond to inquiries and complaints with a +1 Service Attitude.
• Maintain a positive work environment for diverse team and guests.

Skills

Customer service

Communication

Team leadership

Training & mentoring

Attention to detail

Job description

Drury Hotels is seeking a front desk/guest service team member for our Springfield, MO property. You will assist in supervising the front desk, ensuring policy adherence, and delivering outstanding guest experiences.

Ideal candidates bring strong customer service, clear English communication, and leadership potential. The role offers growth opportunities, a flexible work environment, and comprehensive health and retirement benefits.