Guest Service Supervisor - Lead Front Desk & Guest Experience

Drury Hotels; Fairview Heights (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Company-matched 401(k)

Career growth opportunities

Job summary

Drury Hotels is seeking a front desk supervisor to assist the management team in overseeing guest service operations. You will help communicate policies, train staff, and maintain a high standard of guest experience with a +1 Service Attitude.

This role offers a comprehensive benefits package, quarterly incentives, and opportunities for career growth. The starting wage is competitive and varies by experience, with some roles eligible for overtime and hotel discounts.

Qualifications

• Experience supervising front desk / guest service teams.
• Clear English communication with guests and team members.
• Ability to train, motivate and inspire staff to meet company standards.

Responsibilities

• Assist management in supervising the front desk / guest service positions.
• Ensure policies are communicated and followed; maintain integrity and leadership.
• Provide courteous, efficient, and professional guest service and respond to inquiries and issues.

Skills

Customer service leadership

English communication

Team training

Money handling

Front desk operations

Job description

Drury Hotels is seeking a front desk supervisor to assist the management team in overseeing guest service operations. You will help communicate policies, train staff, and maintain a high standard of guest experience with a +1 Service Attitude.

This role offers a comprehensive benefits package, quarterly incentives, and opportunities for career growth. The starting wage is competitive and varies by experience, with some roles eligible for overtime and hotel discounts.