Guest Service Supervisor — Growth, Bonus & Flexible Scheduling

Drury Hotels Company, LLC; Fairview Heights (IL); Presencial; USD 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship and development

401(k) retirement plan

Award-winning employer

Resumo da oferta

Drury Hotels Company, LLC is seeking a front desk supervisor at Drury Inn & Suites in Fairview Heights, IL. You will assist the management team in supervising guest service staff and ensuring daily operations run smoothly with a focus on outstanding service.

You will train teammates, enforce policies, and maintain a safe, welcoming environment. Excellent English communication and money handling are essential in this role.

Qualificações

• Manages front desk/guest service teams under supervision.
• Communicates Drury Hotels' policies and procedures clearly.
• Trains guest service team members.
• Delivers courteous, efficient, friendly service to guests.
• Responds to inquiries and complaints with a +1 Service attitude.
• Maintains safe and secure environment for guests and team members.

Responsabilidades

• Assist management with supervising front desk/guest service positions.
• Ensure policies and procedures are followed at all times.
• Motivate and inspire team members to exceed expectations in service.
• Assist with training guest service team members.
• Provide courteous, efficient, friendly service to all guests.
• Respond promptly to inquiries, requests, and complaints with a +1 Service attitude.

Conhecimentos

Team leadership

Guest service

Communication

Policy knowledge

Training

Marketing & sales programs

Money handling

Safety awareness

Descrição da oferta de emprego

Drury Hotels Company, LLC is seeking a front desk supervisor at Drury Inn & Suites in Fairview Heights, IL. You will assist the management team in supervising guest service staff and ensuring daily operations run smoothly with a focus on outstanding service.

You will train teammates, enforce policies, and maintain a safe, welcoming environment. Excellent English communication and money handling are essential in this role.