Guest Service Agent

Drury Hotels Company, LLC; Fairview Heights (IL); On-site; USD 46,918,000 - 68,822,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Health benefits

Company 401(k)

Career growth programs

+1 Service bonus

Job summary

Drury Inn & Suites is hiring at our Fairview Heights location. You will be the friendly face greeting guests, checking them in/out, and supporting breakfast and Kickback service.

The role emphasizes hospitality, integrity, and a +1 Service attitude, with emphasis on guest satisfaction across diverse teams. We offer incentives including quarterly bonuses up to $3,200, flexible scheduling, hotel discounts, free room nights, and a comprehensive benefits package.

Qualifications

• Front desk responsibilities include guest check-in/out, promoting programs, maintaining guest records, and cash handling.
• Must speak and understand English; ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the friendly face of the hotel for guests arriving and departing.
• Assist with breakfast and Kickback service, including set up and clean-up.
• Promote Drury programs and maintain guest records with accuracy.
• Deliver courteous, professional service and resolve guest issues promptly.

Skills

Customer service

Cash handling

Attention to detail

English proficiency

Job description

Property Location: Drury Inn & Suites - 12 Ludwig Drive , Fairview Heights, Illinois 62208

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans.
• This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled Rise. Shine. Work Happy.

Hiring Immediate!

The pay range is $16.36 - $24.03

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

At Drury Hotels, we prioritize our team's personal growth and career development.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world class hospitality excellence.

That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value.

Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture