Guest Service Supervisor – Front Desk Leader

Drury Hotels

Pigeon Forge (TN)

On-site

USD 36,000 - 48,000

Full time

2 days ago

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Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling and PTO

Hotel discounts and free room nights

Mentorship and training

Health and wellness benefits

Company-matched 401(k)

Award-winning workplace

Job summary

Drury Hotels is hiring for a front desk/guest service supervision role in a dynamic hotel team. You will assist management in overseeing front desk operations, promoting excellent guest experiences, and guiding staff to deliver courteous, efficient service with a positive attitude.

The role emphasizes training, leadership, and adherence to hotel policies, with opportunities for growth and a collaborative work environment at our property in Pigeon Forge.

Qualifications

Experience supervising front desk/guest service positions.
Clear, proactive communication in English.
Thorough knowledge of hotel policies and procedures.
Ability to train, motivate and inspire team members to meet expectations.
Commitment to superior customer service standards.

Responsibilities

Assist management in supervising the front desk/guest service team.
Ensure policies and procedures are communicated and followed.
Provide courteous, efficient, and friendly service to guests and prospects.
Respond promptly to inquiries, requests, and complaints with a positive service attitude.
Help train guest service staff and promote a positive work environment.

Skills

Leadership

Customer service

Communication

Training

Job description

The role emphasizes training, leadership, and adherence to hotel policies, with opportunities for growth and a collaborative work environment at our property in Pigeon Forge.

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