Guest Experience Specialist - Front Desk

Drury Hotels Company, LLC; Saint Charles (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Job summary

Drury Plaza Hotel in St. Charles is hiring for a front desk associate. You will greet guests, check them in and out, and promote hotel programs with a smile. The role includes assisting with breakfast and Kickback service, while upholding Drury’s values of courtesy, efficiency, and service.

We value a warm, organized approach, strong English communication, and the ability to multitask in a busy environment. Immediate hiring and team-oriented culture are highlighted in the posting.

Qualifications

• Warm and friendly manner when interacting with guests and colleagues.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and basic office equipment.

Responsibilities

• Greet guests at the front desk and check them in/out efficiently and courteously.
• Promote hotel programs, maintain guest records, and resolve issues promptly.
• Assist with breakfast service and Kickback duties as needed (setup, service, cleanup).
• Maintain high standards of integrity and hospitality consistent with the Drury culture.

Skills

Customer service

Attention to detail

Multitasking

English fluency

Job description

Drury Plaza Hotel in St. Charles is hiring for a front desk associate. You will greet guests, check them in and out, and promote hotel programs with a smile. The role includes assisting with breakfast and Kickback service, while upholding Drury’s values of courtesy, efficiency, and service.

We value a warm, organized approach, strong English communication, and the ability to multitask in a busy environment. Immediate hiring and team-oriented culture are highlighted in the posting.