Guest Service Supervisor: Lead Front Desk & Experience

Drury Hotels; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Career growth opportunities

Job summary

Drury Plaza Hotel in Tampa is hiring a Front Desk Supervisor to assist the management team in supervising the front desk and guest services. You will help enforce hotel policies, train staff, and maintain high guest service standards.

This on-site role offers opportunities for mentorship, cross-training, and internal promotion, with a quarterly bonus potential and hotel-wide benefits. Strong leadership and communication skills are essential to deliver exceptional guest experiences.

Qualifications

• Requires ability to communicate clearly in English to guests and team members.

Responsibilities

• Assist management with supervising front desk/guest services.
• Ensure policies and procedures are followed and guest service standards are maintained.
• Train guest service team members and promote a positive work environment.

Job description

Drury Plaza Hotel in Tampa is hiring a Front Desk Supervisor to assist the management team in supervising the front desk and guest services. You will help enforce hotel policies, train staff, and maintain high guest service standards.

This on-site role offers opportunities for mentorship, cross-training, and internal promotion, with a quarterly bonus potential and hotel-wide benefits. Strong leadership and communication skills are essential to deliver exceptional guest experiences.