Front Desk Guest Experience Agent

Drury Hotels Company, LLC; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

401(k) with company match

Award-winning workplace

Job summary

Drury Plaza Hotel Tampa invites friendly front desk professionals to join our team. You will greet guests, check-in/out, promote programs, and handle guest records with courtesy. A positive, detail-oriented attitude ensures an exceptional welcome and smooth operations.

This role offers flexible scheduling, growth opportunities, and benefits such as hotel discounts and bonus incentives. A customer-service mindset and reliable cash handling are essential.

Qualifications

• Warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines.
• Ability to speak and follow directions in English.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing the front door.
• Perform front desk functions: check-in/out, promote programs, maintain guest records, cash handling, monitor satisfaction, resolve problems.
• Assist with breakfast and Kickback service, including setup, service, and cleanup.

Job description

Drury Plaza Hotel Tampa invites friendly front desk professionals to join our team. You will greet guests, check-in/out, promote programs, and handle guest records with courtesy. A positive, detail-oriented attitude ensures an exceptional welcome and smooth operations.

This role offers flexible scheduling, growth opportunities, and benefits such as hotel discounts and bonus incentives. A customer-service mindset and reliable cash handling are essential.