Guest Service Supervisor — Lead Front Desk & Growth

Drury Hotels Company, LLC; Tampa (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship programs

401(k) matching

Team Member Assistance Program

Résumé du poste

Drury Plaza Hotel in Tampa, FL is seeking a front desk supervisor to support the management team in delivering outstanding guest service. You will help supervise front desk and guest service positions and ensure company policies are consistently applied with integrity and professionalism.

You will train team members, motivate staff to exceed guest expectations, and respond promptly to inquiries and complaints with a +1 Service Attitude.

Qualifications

• Strong customer service and communication skills required.
• Ability to train, motivate and inspire team members.
• Clear understanding of policies and procedures and how to apply them.

Responsabilités

• Assist management in supervising front desk/guest service positions.
• Ensure policies are communicated and followed; provide positive leadership.
• Train guest service staff and respond promptly to inquiries and complaints.

Connaissances

Customer service

Leadership

Training

English communication

Description du poste

Drury Plaza Hotel in Tampa, FL is seeking a front desk supervisor to support the management team in delivering outstanding guest service. You will help supervise front desk and guest service positions and ensure company policies are consistently applied with integrity and professionalism.

You will train team members, motivate staff to exceed guest expectations, and respond promptly to inquiries and complaints with a +1 Service Attitude.