Guest Service Supervisor: Lead Front Desk & Guest Experience

druryhotels; Tampa (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Career growth

Health and well-being

401(k)

Job summary

Drury Plaza Hotel Tampa is seeking a Front Desk Supervisor to assist the management team, overseeing the front desk and guest service staff. You will ensure policy adherence, uphold integrity, and model strong leadership to inspire the team to exceed guest expectations.

You will train, motivate, and develop team members, delivering courteous, efficient service and resolving inquiries with a positive Service Attitude, contributing to a welcoming, high-performing hotel culture.

Qualifications

• Requires ability to give and take written and oral direction.
• Ability to communicate clearly in English with guests and team members.
• Must train, motivate and inspire team members to perform at high standards.
• Familiarity with marketing and sales programs.

Responsibilities

• Supervise the front desk/guest service team under general supervision.
• Ensure policies and procedures are communicated and followed; uphold integrity and leadership.
• Provide courteous, efficient service and handle inquiries and complaints with a positive Service Attitude.
• Assist with training guest service staff and contribute to a positive work environment.

Job description

Drury Plaza Hotel Tampa is seeking a Front Desk Supervisor to assist the management team, overseeing the front desk and guest service staff. You will ensure policy adherence, uphold integrity, and model strong leadership to inspire the team to exceed guest expectations.

You will train, motivate, and develop team members, delivering courteous, efficient service and resolving inquiries with a positive Service Attitude, contributing to a welcoming, high-performing hotel culture.