Guest Experience Front Desk Agent (Flexible Hours)

druryhotels; Tampa (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts and free room nights

Career growth and internal promotions

Health and well-being benefits

Company-matched 401(k)

Award-winning workplace recognition

Job summary

Drury Hotels in Tampa is seeking a Front Desk Associate to warmly greet guests, check them in and out, and promote hotel programs. You will help ensure a positive guest experience and support breakfast and Kickback services as part of your shift.

The role emphasizes friendly, organized communication, attention to detail, and the ability to work independently as scheduled, with opportunities for growth and a strong team culture.

Qualifications

• Warm and friendly demeanor when relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Job description

Drury Hotels in Tampa is seeking a Front Desk Associate to warmly greet guests, check them in and out, and promote hotel programs. You will help ensure a positive guest experience and support breakfast and Kickback services as part of your shift.

The role emphasizes friendly, organized communication, attention to detail, and the ability to work independently as scheduled, with opportunities for growth and a strong team culture.