Guest Service Supervisor

druryhotels; Tampa (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Career growth

Health and well-being

401(k)

Job summary

Drury Plaza Hotel Tampa is seeking a Front Desk Supervisor to assist the management team, overseeing the front desk and guest service staff. You will ensure policy adherence, uphold integrity, and model strong leadership to inspire the team to exceed guest expectations.

You will train, motivate, and develop team members, delivering courteous, efficient service and resolving inquiries with a positive Service Attitude, contributing to a welcoming, high-performing hotel culture.

Qualifications

• Requires ability to give and take written and oral direction.
• Ability to communicate clearly in English with guests and team members.
• Must train, motivate and inspire team members to perform at high standards.
• Familiarity with marketing and sales programs.

Responsibilities

• Supervise the front desk/guest service team under general supervision.
• Ensure policies and procedures are communicated and followed; uphold integrity and leadership.
• Provide courteous, efficient service and handle inquiries and complaints with a positive Service Attitude.
• Assist with training guest service staff and contribute to a positive work environment.

Job description

Property Location: Drury Plaza Hotel - 802 S Falkenburg Road , Tampa, Florida 33619

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clear in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires the ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!