Guest Service Supervisor - Lead Front Desk & Experience

Drury Hotels; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Incentives - Quarterly bonus up to $3,

Work-life-balance - Flexible schedule,

Career growth - Mentorship, cross-

Health and well-being - Medical,Dental

Retirement - 401(k) with company match

Award-winning - Newsweek America's GWO

Job summary

Drury Plaza Hotel Denver, located at 4550 North Central Park Blvd, Denver, Colorado 80238, seeks a guest services-focused team member to supervise the front desk and related hotel operations. You will help ensure smooth nightly operations and staff coordination with a customer-first mindset.

The role emphasizes training, integrity, and service excellence, with opportunities for quarterly bonuses and career growth within a nationally recognized hospitality group.

Qualifications

• Requires ability to give and take written and oral direction.
• Requires the ability to communicate clearly in English to relate to guests and team members.
• Requires thorough knowledge of Drury Hotels' policies and procedures.
• Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
• Requires thorough knowledge of marketing and sales programs.
• Performs duties of guest service agent, night audit or other positions as needed.
• Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
• Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
• Requires ability to give attention to detail.
• May require some travel.

Responsibilities

• Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
• Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times.
• Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
• Assists with training guest service team members.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Job description

Drury Plaza Hotel Denver, located at 4550 North Central Park Blvd, Denver, Colorado 80238, seeks a guest services-focused team member to supervise the front desk and related hotel operations. You will help ensure smooth nightly operations and staff coordination with a customer-first mindset.

The role emphasizes training, integrity, and service excellence, with opportunities for quarterly bonuses and career growth within a nationally recognized hospitality group.