Guest Service Supervisor

Drury Hotels Company, LLC; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Medical / dental / vision insurance

Job summary

Drury Plaza Hotel – Denver seeks a front desk/guest service supervisor to support management in leading daily operations. You will guide front desk staff, uphold Drury Hotels’ standards, respond to guest inquiries, and ensure a seamless guest experience with a +1 Service attitude.

The role emphasizes training, team motivation, and adherence to policy, with ongoing opportunities for growth and internal promotions across the Drury network.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to communicate clearly in English.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure compliance with hotel policies and procedures.
• Provide courteous, efficient guest service and resolve inquiries or complaints.
• Train guest service team members and motivate staff to meet service standards.

Skills

Customer service

Communication

Leadership

Job description

Property Location:Drury Plaza Hotel - 4550 North Central Park Blvd. , Denver, Colorado 80238You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!The pay range is$22.79 - $33.47The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.