Guest Experience Supervisor | Front Desk Leader

Drury Hotels Company, LLC; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Medical / dental / vision insurance

Job summary

Drury Plaza Hotel – Denver seeks a front desk/guest service supervisor to support management in leading daily operations. You will guide front desk staff, uphold Drury Hotels’ standards, respond to guest inquiries, and ensure a seamless guest experience with a +1 Service attitude.

The role emphasizes training, team motivation, and adherence to policy, with ongoing opportunities for growth and internal promotions across the Drury network.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to communicate clearly in English.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure compliance with hotel policies and procedures.
• Provide courteous, efficient guest service and resolve inquiries or complaints.
• Train guest service team members and motivate staff to meet service standards.

Skills

Customer service

Communication

Leadership

Job description

Drury Plaza Hotel – Denver seeks a front desk/guest service supervisor to support management in leading daily operations. You will guide front desk staff, uphold Drury Hotels’ standards, respond to guest inquiries, and ensure a seamless guest experience with a +1 Service attitude.

The role emphasizes training, team motivation, and adherence to policy, with ongoing opportunities for growth and internal promotions across the Drury network.