Guest Service Supervisor: Lead Customer Experience

Global Partners LP

Holyoke (MA)

On-site

USD 23,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

401(k) matching

Tuition reimbursement

Job summary

Global Partners LP in Holyoke, MA is seeking a Guest Service Supervisor who will supervise staff, coach performance, greet guests, and ensure accurate cash handling at the point of sale.

You will uphold safety and store procedures, maintain cleanliness, and support 24/7 guest service programs. The role requires flexibility for day/evening shifts and a commitment to customer satisfaction within a Fortune 500 company with a long community presence.

Qualifications

Minimum high school diploma or equivalent required.
Experience supervising staff and coaching employees.
Strong guest service mindset with excellent communication.
Ability to handle cash and maintain POS accuracy.
Familiarity with safety, security, and store policies.

Responsibilities

Supervise employees to ensure adherence to management directives.
Provide coaching and feedback to improve performance.
Greet guests and ensure a welcoming shopping experience.
Ensure compliance with safety, security, quality and store policies.
Operate POS and manage cash procedures.
Maintain store cleanliness and stock levels.
Address guest inquiries and resolve complaints.
Coordinate with vendors as needed.

Skills

Staff supervision

Coaching

Guest service

Cash handling

Safety compliance

Customer inquiries

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP in Holyoke, MA is seeking a Guest Service Supervisor who will supervise staff, coach performance, greet guests, and ensure accurate cash handling at the point of sale.

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