Guest Experience Leader

Global Partners LP; Hopkinton (NH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Tuition reimbursement

Career development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work processes, and help us meet store objectives in Hopkinton, NH.

You will coach employees, greet guests, handle cash and POS operations, enforce safety and quality standards, and ensure 24/7 guest service programs run smoothly.

This role requires flexibility for day, night, weekend hours, a high school diploma or equivalent, and reliable transportation; competitive benefits accompany the position.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Coaching

Customer service

Cash handling

POS operations

Safety compliance

Education

High school diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, organize work processes, and help us meet store objectives in Hopkinton, NH.

You will coach employees, greet guests, handle cash and POS operations, enforce safety and quality standards, and ensure 24/7 guest service programs run smoothly.

This role requires flexibility for day, night, weekend hours, a high school diploma or equivalent, and reliable transportation; competitive benefits accompany the position.