Guest Service Supervisor — Lead Guests & Team Growth

Global Partners LP; Saugus (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement after 6 months

Job summary

Global Partners LP in Massachusetts seeks a Guest Service Supervisor to supervise staff, coach performance, greet guests and ensure smooth store operations. You will uphold safety, security, quality and policy standards while managing cash and POS procedures.

This role requires flexibility for day/evening shifts, ability to lift up to 25 lbs, and reliable transportation; 18+ and a high school diploma are required. Global Partners LP offers competitive pay and growth opportunities.

Qualifications

• Must be available to work flexible hours including day, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.

Responsibilities

• Supervise employees to ensure they are performing all duties implemented by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality and store operations policies and practices.
• Operate the point of sale and maintain proper cash levels (including supervised staff).
• Ensure store housekeeping functions are completed.
• Ensure 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes including deposits, lottery, gift cards, and checks where applicable.
• Always replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Education

High school diploma or equivalent

Job description

Global Partners LP in Massachusetts seeks a Guest Service Supervisor to supervise staff, coach performance, greet guests and ensure smooth store operations. You will uphold safety, security, quality and policy standards while managing cash and POS procedures.

This role requires flexibility for day/evening shifts, ability to lift up to 25 lbs, and reliable transportation; 18+ and a high school diploma are required. Global Partners LP offers competitive pay and growth opportunities.