Guest Service Supervisor - Lead, Coach & 24/7 Ops

Global Montello Group Corp; City of Albany (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & dental

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead front-end staff, ensure service standards, and manage daily store operations. You will coach employees, greet guests, and uphold safety and cash-handling procedures in a high-volume environment.

Responsibilities include supervising tasks, maintaining inventory, addressing guest inquiries, and coordinating with management to meet store objectives. A high school diploma is required and flexibility to work varied hours is expected.

Qualifications

• Must be available to work flexible hours incl. days, nights, weekends and holidays.
• Efficient and organized work style.
• Able to access all store areas (sales floor, stock, register).
• Physical ability to lift up to 25 lbs and to stand for extended periods.

Responsibilities

• Supervise employees ensuring compliance with management's duties.
• Coach staff with constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, quality and store policies.
• Operate POS and manage cash levels for supervised staff.
• Maintain store housekeeping and cleanliness.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, lottery, gift cards, checks.
• Replenish products to keep in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Guest service

Coaching

Cash handling

Supervising

Education

High school diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead front-end staff, ensure service standards, and manage daily store operations. You will coach employees, greet guests, and uphold safety and cash-handling procedures in a high-volume environment.

Responsibilities include supervising tasks, maintaining inventory, addressing guest inquiries, and coordinating with management to meet store objectives. A high school diploma is required and flexibility to work varied hours is expected.