Guest Service Supervisor — Lead & Coach for 24/7 Guest Care

Global Partners LP; Willington (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Professional Development

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure store operations meet management directives. The role focuses on delivering a welcoming guest experience and maintaining high service standards in a busy retail environment.

Responsibilities include coaching, POS operations, cash handling, and adherence to safety and quality policies. Flex hours and physical requirements are part of the role; a high school diploma is required.

Qualifications

• Experience delivering excellent guest service and resolving concerns.
• Ability to supervise and coach staff to meet management expectations.
• Strong communication and teamwork skills.

Responsibilities

• Supervise employees to ensure tasks align with management directives.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and ensure a positive shopping experience.
• Follow store policies on safety, security, quality, and operations.
• Operate the POS and manage cash levels.
• Maintain store housekeeping and cleanliness.
• Support 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain stock levels.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure store operations meet management directives. The role focuses on delivering a welcoming guest experience and maintaining high service standards in a busy retail environment.

Responsibilities include coaching, POS operations, cash handling, and adherence to safety and quality policies. Flex hours and physical requirements are part of the role; a high school diploma is required.