Guest Experience Supervisor

Global Montello Group Corp; Danbury (CT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead front-line staff and ensure a seamless guest experience. You will coach employees, greet guests warmly, and enforce store policies while managing cash operations and POS.

The role requires vigilance in housekeeping, vendor checks, and maintaining stocking levels to support 24/7 guest services. You will work in a dynamic retail environment, collaborating with management to meet store objectives.

Qualifications

• Customer service mindset with ability to greet guests and provide an enjoyable shopping experience.
• Experience with cash handling and POS operations.
• Ability to supervise staff, give feedback, and maintain store standards.

Responsibilities

• Supervise staff to ensure tasks align with management directives.
• Coach employees with constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience while following safety and cash procedures.
• Operate POS per corporate standards and maintain proper cash levels.
• Ensure store housekeeping and 24/7 guest service programs are executed.
• Handle deposits, lottery, gift cards, and checks where applicable.
• Keep shelves stocked and address guest inquiries and concerns.
• Check in vendors and maintain store appearance and efficiency.

Skills

Customer service

Cash handling

Leadership

Education

High School Diploma

Tools

POS

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead front-line staff and ensure a seamless guest experience. You will coach employees, greet guests warmly, and enforce store policies while managing cash operations and POS.

The role requires vigilance in housekeeping, vendor checks, and maintaining stocking levels to support 24/7 guest services. You will work in a dynamic retail environment, collaborating with management to meet store objectives.