Guest Service Supervisor: Lead & Elevate Guest Experience

Global Montello Group Corp; Dublin (NH); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP seeks a Guest Service Supervisor to oversee front-line staff, organize daily workflows, and help meet store objectives while upholding our customer-first standards.

In this role you will coach team members, greet guests, supervise cash handling and POS operations, ensure safety and cleanliness, and support management with vendor check-ins and inventory replenishment.

The position requires flexibility for day, night, weekend hours and reliable transportation."

Qualifications

• Must be available to work flexible hours including day, nights, weekends and holidays.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.

Responsibilities

• Supervise employees and ensure they perform duties.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Ensure safety, security, quality, and store policies are followed.
• Operate POS and manage cash levels.
• Maintain store cleanliness and housekeeping.
• Support 24/7 guest service programs.
• Handle deposits, lottery, gift cards and checks as applicable.
• Replenish products and address guest inquiries.

Skills

Team supervision

Customer service

Coaching

Guest greeting

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor to oversee front-line staff, organize daily workflows, and help meet store objectives while upholding our customer-first standards.

In this role you will coach team members, greet guests, supervise cash handling and POS operations, ensure safety and cleanliness, and support management with vendor check-ins and inventory replenishment.

The position requires flexibility for day, night, weekend hours and reliable transportation."