Guest Service Supervisor: Lead, Coach & Delight Guests

Global Montello Group Corp; Walpole (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coordinate daily store operations, and ensure a positive guest experience. You will coach employees, greet customers, manage POS transactions, and uphold safety and quality standards on the sales floor.

Responsibilities include supervising cash handling, replenishing stock, addressing guest inquiries, and coordinating with vendors to keep the store running smoothly. Flexibility for varied shifts is required.

Qualifications

• High School Diploma or equivalent required.
• Must be available to work flexible hours including day, nights, weekends and holidays.
• Must have reliable transportation.
• Ability to reach, bend, twist, stoop, kneel, crouch and lift up to 25 lbs.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervising

Customer service

Cash handling

Coaching

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coordinate daily store operations, and ensure a positive guest experience. You will coach employees, greet customers, manage POS transactions, and uphold safety and quality standards on the sales floor.

Responsibilities include supervising cash handling, replenishing stock, addressing guest inquiries, and coordinating with vendors to keep the store running smoothly. Flexibility for varied shifts is required.