Guest Service Supervisor - Front Porch & Training Lead

Lowes Foods; Little River (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Manager to supervise front porch operations and ensure guests receive a fast and pleasant checkout experience. The role involves training cashiers, coordinating schedules, and enforcing guest service standards.

The position requires leadership to train and develop hosts, manage cash-related tasks, and maintain front porch and storage areas with integrity and professionalism.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain guest service standards and ensure fast, pleasant checkout experiences.
• Supervise front porch hosts and coordinate with Store Manager to meet service goals.
• Train cashiers and front porch hosts; provide on-the-job feedback.
• Manage sales-related documents, cash handling, and invoice processing.
• Oversee cash office security and cash handling procedures.
• Monitor cashier performance reports and conduct spot audits and till checks.
• Perform other duties as assigned by management.

Skills

Customer service

People supervision

Cash handling

Training & development

Communication

Team collaboration

Tools

Point of sale systems

Job description

Lowes Foods is seeking a Guest Service Manager to supervise front porch operations and ensure guests receive a fast and pleasant checkout experience. The role involves training cashiers, coordinating schedules, and enforcing guest service standards.

The position requires leadership to train and develop hosts, manage cash-related tasks, and maintain front porch and storage areas with integrity and professionalism.