Guest Service Supervisor: Front Porch & Training Lead

Lowes Foods, LLC; Cary (NC); Híbrido; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Lowes Foods, LLC seeks a Guest Service Manager to oversee front porch guest experience, drive service standards, and train hosts for efficient checkouts.

You will supervise cashiers, manage daily tasks, uphold policies, and step in as acting Department Manager when needed, ensuring accurate cash handling and positive guest interactions. This role emphasizes leadership, staff development, loss prevention, and adherence to No Noticeable Wait policies.

Formación

• Supervise front porch operations and staff.
• Train hosts to meet front porch standards.
• Oversee cash handling and daily reconciliations.
• Maintain guest service standards and policies.
• Ensure timely guest assistance and issue resolution.
• Monitor and improve staff performance and behavior.
• Enforce asset protection and shrink controls.
• Perform all duties as assigned by management.

Responsabilidades

• Maintain front porch standards and no-noticeable wait policy compliance.
• Collaborate with Store Manager to schedule adequate service levels.
• Train cashiers and hosts to handle guest needs and calls.
• Handle guest requests, refunds, and check approvals professionally.
• Keep front porch clean and organized; manage parking lot cleanliness.
• Model professional conduct and appearance for staff.
• Oversee cash office security and cashier tills.

Conocimientos

Supervision

Training & development

Guest service

Communication

Teamwork

Cash handling

Stamina

POS systems

Descripción del empleo

Lowes Foods, LLC seeks a Guest Service Manager to oversee front porch guest experience, drive service standards, and train hosts for efficient checkouts.

You will supervise cashiers, manage daily tasks, uphold policies, and step in as acting Department Manager when needed, ensuring accurate cash handling and positive guest interactions. This role emphasizes leadership, staff development, loss prevention, and adherence to No Noticeable Wait policies.