Guest Service & Front Porch Supervisor

Lowes Foods, LLC; Cary (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Lowes Foods, LLC seeks a Guest Service Manager to supervise front porch operations and ensure a fast, pleasant checkout experience for guests through consistent execution of Guest Service Standards and Policies.

You will train and develop front porch hosts, manage cash and invoices, and perform daily reporting while leading by example and stepping in for the Department Manager when needed.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call‑up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and Development of Front porch Hosts.
• Sales, Cash and Invoice Accounting.
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities.
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security.
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports.
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Skills

Friendly, outgoing personality

Team leadership

Lifting 25 lbs

Reading/comprehension

Front porch operations knowledge

Supervising people/training

Multi-task learning

Effective communication

Age 18+

Stamina to stand long periods

Math skills

Computer skills

Job description

Lowes Foods, LLC seeks a Guest Service Manager to supervise front porch operations and ensure a fast, pleasant checkout experience for guests through consistent execution of Guest Service Standards and Policies.

You will train and develop front porch hosts, manage cash and invoices, and perform daily reporting while leading by example and stepping in for the Department Manager when needed.