Guest Service Supervisor: Front Desk & VIP Experience

Santa Clara Development Corporation; Santa Fe (NM); On-site; USD 19,000 - 30,000; Full time

Job summary

Santa Clara Development Corporation is seeking a Front Desk Supervisor to assist the Front Office Manager and help maintain high guest satisfaction across Front‑of‑House operations. You will manage the front desk in the absence of the Assistant Operations Manager, handle check‑ins/outs, reservations, VIP requests, and ensure service standards while coordinating with engineering and housekeeping.

Excellent communication, a High School diploma, and 21+ years old are required; English fluency is

Qualifications

• High School Diploma and previous Front Desk or Supervisory experience.
• Must be 21 years of age or older.
• Must be able to read, write, and verbally communicate fluently in English.

Responsibilities

• Check guests in and out of the hotel.
• Receives payment for guest rooms.
• Input reservations received through phone and e-mail.
• Maintain front office SOPs; monitor key control; update group information and VIP requests.
• Ensure service standards; maintain appearance and decorum of staff.
• Assist with training of new Guest Service Agents.
• Coordinate information flow with engineering and housekeeping.
• Keep Front Office records and reports accurate.

Skills

Guest service

Supervisory

Front desk ops

Education

High School Diploma

Job description

Santa Clara Development Corporation is seeking a Front Desk Supervisor to assist the Front Office Manager and help maintain high guest satisfaction across Front‑of‑House operations. You will manage the front desk in the absence of the Assistant Operations Manager, handle check‑ins/outs, reservations, VIP requests, and ensure service standards while coordinating with engineering and housekeeping.

Excellent communication, a High School diploma, and 21+ years old are required; English fluency is