Guest Experience Front Desk Specialist

Hyatt Regency; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Regency Santa Clara is seeking a Front Office Associate to deliver warm, efficient service at our busy hotel. You will be the guest's first contact, handling check-ins, check-outs, and information requests with a friendly, professional demeanor.

The role emphasizes clear communication, quick problem solving, and a passion for hospitality. Join a team that values guest experiences and supports growth with on-the-job training and opportunities within the Hyatt brand.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Greet and register guests efficiently and accurately.
• Communicate hotel services and promotions to guests.
• Respond to guest inquiries and process payments as needed.

Skills

Guest service

Communication

Customer focus

Job description

Hyatt Regency Santa Clara is seeking a Front Office Associate to deliver warm, efficient service at our busy hotel. You will be the guest's first contact, handling check-ins, check-outs, and information requests with a friendly, professional demeanor.

The role emphasizes clear communication, quick problem solving, and a passion for hospitality. Join a team that values guest experiences and supports growth with on-the-job training and opportunities within the Hyatt brand.