Front Desk Supervisor

The Huntley Hotel; Santa Monica (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Paid time off

Parental leave

401(k)

Job summary

Ontario Trillium Foundation in Santa Monica is seeking a personable Front Desk Supervisor to oversee daily front desk operations, support agents, and ensure personalized guest service from arrival.

You will lead staff, resolve issues, and work with housekeeping and maintenance to deliver a seamless, stylish guest experience that reflects the property's charm.

This is a leadership role in a warm, service-driven environment.

Qualifications

• 3 years hotel front desk experience required.
• OPERA system experience (1 year) preferred.
• Bilingual Spanish and English preferred.
• Excellent communication, organization and problem-solving skills.

Responsibilities

• Supervise and support front desk staff during assigned shifts.
• Ensure smooth check-in/check-out processes and handle guest requests or concerns promptly.
• Lead by example in delivering outstanding guest service and upholding hotel standards.
• Train and mentor new team members as needed.
• Monitor shift operations, delegate tasks, and ensure team efficiency.
• Assist with reservations, billing, and room assignment coordination.
• Collaborate with housekeeping and maintenance to ensure guest readiness.
• Address operational issues or guest escalations with professionalism and care.

Skills

Front desk management

Reservations systems

Customer service

Multitasking

Time management

Communication skills

Education

High School Diploma

Hospitality Certification

Tools

MS Office

Excel

Word

Job description

We are looking for a personable, detail-oriented, and guest-focused Front Desk Supervisor to join our team at our boutique hotel in Santa Monica. In this key role, you will oversee daily front desk operations during your shift, support and guide front desk agents, and ensure every guest receives personalized, high-quality service from the moment they arrive.

As a Front Desk Supervisor, you’ll be the go-to person for both staff and guests - resolving issues, answering questions, and ensuring smooth, efficient front desk performance. You’ll work closely with the Assistant Front Office Manager and other departments to deliver a seamless, memorable guest experience that reflects the charm and standards of our unique property.

This is an excellent opportunity for a hospitality professional ready to step into a leadership role in a warm, stylish, and service-driven environment.

Key Responsibilities:

• Supervise and support front desk staff during assigned shifts
• Ensure smooth check-in/check-out processes and handle guest requests or concerns promptly
• Lead by example in delivering outstanding guest service and upholding hotel standards
• Train and mentor new team members as needed
• Monitor shift operations, delegate tasks, and ensure team efficiency
• Assist with reservations, billing, and room assignment coordination
• Collaborate with housekeeping and maintenance to ensure guest readiness
• Address operational issues or guest escalations with professionalism and care

Skills

• Proficiency in hotel management and reservations systems.
• Written and verbal communication skills using clear and professional language.
• Ability to multi-task, prioritize tasks and manage time effectively and efficiently.
• Ability to diplomatically interact with many personality types.
• Ability to problem solve in a high-pressure environment.
• Compliance with company grooming, appearance and attire standards.
• Stable employment record.
• Some standing at the desk and in lobby areas.
• Carrying or lifting items weighing up to 20 pounds.
• Commitment to regular attendance and punctuality
• Ability to work flexible shifts.
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

Benefits:

• Employee discount
• Flexible schedule
• Health insurance, Dental, Vision, 401(k), and more!
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Experience:

• Hotel experience: 3 years (Required)
• OPERA (1 year)
• Ability to communicate clearly verbally and in writing. Ability to communicate in Spanish and English