Front Desk Lead

Santa Rosa Hampton Inn & Suites by Hilton; Santa Rosa (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical benefits

Vision benefits

Dental benefits

401k

Profit sharing

Paid vacation

Job summary

Santa Rosa Hampton Inn & Suites by Hilton in Santa Rosa, CA is seeking a Front Desk Lead to supervise front desk operations, assist the General Manager, and ensure every guest experiences a warm, memorable welcome.

This full-time, on-site role requires 0–1+ year of customer service, a passion for hospitality, integrity with guest records, and the ability to train staff and handle calls; we offer competitive pay, daily pay, and a comprehensive benefits package.

Qualifications

• 0–1+ year of customer service experience.
• Hospitality focus with guest experience.
• Ability to handle confidential information about guests.
• Strong phone etiquette and accurate message taking.
• Formal training or equivalent education in hospitality.

Responsibilities

• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Responds to guest inquiries and upholds franchise standards and hotel policies.

Skills

Customer service

Hospitality mindset

Integrity

Phone etiquette

Training

Education

One-year certificate from college or technical school

Job description

Front Desk Lead

Full Time Clerical Santa Rosa Hampton Inn & Suites Santa Rosa, CA, US 2 Attachments

2 days ago Requisition ID: 11017

Salary Range: $19.00 To $25.00 Hourly

Front Desk Supervisor

Santa Rosa Hampton Inn & Suites by Hilton

Wage: $19.00-$25.00/hr BOE

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Front Desk Supervisor!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)* based on employment status
• Paid vacation

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

What we are looking for:

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience