Guest Service Supervisor — Flexible Hours & Growth Path

Global Partners LP; Branford (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Health & Wellness plan

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure operational standards, and deliver an exceptional guest experience. You will supervise daily tasks, coach colleagues, greet customers, and ensure safety, security, quality, and policy compliance across the store.

You will operate the point of sale, manage cash, keep shelves stocked, respond to guest inquiries, and coordinate with vendors. Availability for varied hours including weekends is required.

Qualifications

• Must be at least 18 years old.
• Flexible hours including days, nights, weekends or holidays.
• Ability to access all store areas and lift up to 25 lbs.

Responsibilities

• Supervise employees performing duties directed by management.
• Coach employees with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and practices.
• Operate the POS and maintain proper cash levels.
• Ensure store housekeeping tasks are completed.
• Support 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards and checks where applicable.
• Ensure products are replenished to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Skills

Supervising staff

Coaching

Customer service

Cash handling

Safety adherence

Store operations

Inventory replenishment

Problem solving

Education

High School Diploma or equivalent

Tools

POS system

Cash register

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure operational standards, and deliver an exceptional guest experience. You will supervise daily tasks, coach colleagues, greet customers, and ensure safety, security, quality, and policy compliance across the store.

You will operate the point of sale, manage cash, keep shelves stocked, respond to guest inquiries, and coordinate with vendors. Availability for varied hours including weekends is required.