Guest Service Supervisor — Flexible Hours & Growth

Global Montello Group Corp; Damariscotta (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

401k Match

Tuition Reimbursement

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store staff, enforce policies, and ensure smooth operations. You will supervise employees, coach performance, greet guests, manage POS operations, cash handling, and maintain housekeeping in a fast-paced retail environment.

You'll ensure safety, quality, guest satisfaction, and timely execution of guest service programs across shifts; flexibility for day, nights, weekends and holidays is required.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coach employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor to lead store staff, enforce policies, and ensure smooth operations. You will supervise employees, coach performance, greet guests, manage POS operations, cash handling, and maintain housekeeping in a fast-paced retail environment.

You'll ensure safety, quality, guest satisfaction, and timely execution of guest service programs across shifts; flexibility for day, nights, weekends and holidays is required.