Guest Service Supervisor — Flexible Hours & Growth

Global Montello Group Corp; Southbury (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Competitive salaries

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach associates, and ensure a high standard of guest service. The role emphasizes cash handling, POS operation, and strict adherence to safety and store policies.

You will greet guests, monitor housekeeping tasks, and support 24/7 guest service programs while maintaining in-stock conditions and assisting with vendor interactions. This position requires flexibility for varied shifts and customer-facing responsibilities.

Qualifications

• Experience supervising staff in a retail or grocery setting.
• Strong customer service focus and problem solving.
• Ability to operate POS and handle cash deposits.
• Strong communication and teamwork skills.

Responsibilities

• Supervise employees, ensure tasks align with management directives.
• Coach staff with constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, cleanliness, and store policies.
• Operate the POS system and manage cash processes.
• Ensure stock replenishment and accurate inventory levels.
• Address guest inquiries and vendor check-ins as needed.

Skills

Supervisory skills

Customer service

Coaching

Cash handling

POS operations

Team leadership

Safety compliance

Communication

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach associates, and ensure a high standard of guest service. The role emphasizes cash handling, POS operation, and strict adherence to safety and store policies.

You will greet guests, monitor housekeeping tasks, and support 24/7 guest service programs while maintaining in-stock conditions and assisting with vendor interactions. This position requires flexibility for varied shifts and customer-facing responsibilities.